Al-Othaim Markets is committed to its social role towards its customers by launching numerous awareness programs aimed at raising their awareness of various environmental, social, and health issues. Recognizing that customers are the essential partners in a long-standing success story, examples of these programs include:
The Al-Othaim Center for Smoking Cessation in collaboration with the Saudi Anti-Smoking Society (Al-Othaim Markets, Al-Suwaidi Branch)
Providing hand sanitizers and disinfectants in branches to combat the spread of influenza viruses
Displaying educational posters for customers in branches
Encouraging customers to donate spare change to charitable organizations through Offers and cashier screens
Raising awareness about keeping the city clean by placing trash bags in cars
Encouraging customers to donate to those in need through charitable cards (Donate to those in need what they require).
In its commitment to protect customer rights, Al-Othaim Markets has adopted the concept of consumer protection by implementing a set of measures and precautions to ensure the safeguarding of its customers' rights. These measures align with governmental initiatives and non-profit organizations dedicated to consumer rights, including:
Adhering to the guidelines and regulations regarding customer data protection.
Regular reviews of the safety and health of promotional offers weekly and monthly
Commitment to customers regarding prizes announced in contests and promotional campaigns
Affirmation of the customer’s right to return or exchange goods and products in accordance with the purchase invoice
Diversifying customer service channels to receive customer complaints and promptly address them in coordination with the relevant authorities
Ensuring the safety of work procedures and maintaining cleanliness while adhering to all terms and standards required for obtaining ISO certifications related to consumer protection.
Weekly and monthly review of promotions and offers.
Comply with the rewards and prizes declared during competitions and promotion campaigns.
Create more innovative systems for handing complaints and inquires lodged by clients to immediately solve them in collaboration with the authorities concerned.
More attention to high quality, ISO Certifications, Word Safety Procedures.
Emphasizing the principle of the customer’s right to return or replace goods and products according to the purchase invoice
As part of its commitment to customer responsibility, Al-Othaim Markets has taken effective measures to ensure the respect of its customers' privacy in various aspects, including:
This stems from the mutual trust between the company and its customers in registering their data with the company for effective communication and better service. This includes:
Registration in the Al-Othaim Loyalty Program
Registration through coupons when participating in contests organized by the company in branches
Registration via the company’s website
Registration for available job openings
This is a religious and social obligation for the company, as it is a national entity (for and on behalf of the Saudi community). The company has taken steps to respect the cultural and religious fabric of society in all its communication and service activities, aligning with the customs and traditions rooted in Islamic teachings. Some efforts dedicated to respecting the cultural fabric include:
Reviewing the content of advertising activities in all its forms to prevent any images, gestures, words, or music that may offend the modesty of the Saudi family.
Avoiding the display, sale, or advertisement of any prohibited products such as tobacco, alcohol, or other harmful products that undermine societal health and the intrinsic religious and social values.